Terms of Service

By downloading, installing, accessing, or using Jottoo (including our iOS app, web applications, and backend services, collectively referred to as the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Service.

Jottoo is operated by the provider of Jottoo ("we," "our," or "us"). We reserve the right to update or modify these Terms at any time. Continued use of the Service following any updates constitutes acceptance of those changes.

Jottoo provides local-first note management, audio recording, AI transcription, meeting summarization, and task tracking across iOS and Web platforms.

Jottoo utilizes client-side field-level encryption (AES-GCM). Sensitive data is encrypted on your local device before being synchronized to the cloud.

• Zero Master Key Access: We do not possess, store, or maintain access to your unencrypted private keys or raw passwords.
• Your Responsibility: You are solely responsible for safeguarding your credentials, recovery key, device access, and local encryption keys. We disclaim all liability for permanent data loss resulting from lost credentials or keys.
• Password changes: Changing your password in Settings re-wraps your encryption key under the new password so existing notes remain decryptable.

Jottoo is a paid workspace accessible via a recurring subscription of $13.99 USD per month, excluding applicable taxes.

By subscribing, you authorize us (or our authorized payment processing partners) to charge your designated payment method on a recurring monthly billing cycle until you cancel. Listed prices exclude applicable taxes, which may be calculated and collected at checkout.

If you subscribe to Jottoo via the iOS App Store:

• Payment will be charged to your Apple ID account upon confirmation of purchase.
• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
• You can manage or cancel your subscription at any time via your iOS Device Settings (Settings > Apple ID > Subscriptions).
• Refunds: All billing, cancellations, and refund requests for iOS purchases are governed directly by Apple’s policies. Jottoo cannot directly issue refunds for App Store transactions.

If you subscribe via our web application at workspace.jottoo.com, payment processing is handled by Stripe, Inc. ("Stripe"). Subscriptions auto-renew until canceled via your Jottoo Account Settings (which opens the Stripe Customer Portal). Unless required by law, paid subscription fees are non-refundable, but cancellation will stop future charges and maintain access through the remainder of your current billing period.

For web subscriptions, Stripe acts as our payment processor and billing platform. By subscribing on the web, you agree that:

• Payment collection: Stripe collects and processes your payment method, billing address, and tax details on our behalf. We do not store your full payment card number on our servers.
• Recurring charges: Stripe charges your payment method each billing cycle until you cancel. Failed payments may result in suspension of access until the balance is resolved.
• Customer Portal: You may update your payment method, view invoices, and manage cancellation through the Stripe-hosted Customer Portal linked from Jottoo Account Settings.
• Third-party terms: Stripe’s own terms of service and privacy policy apply to payment processing. Stripe is a PCI-DSS compliant payment processor.
• Billing records: We receive limited billing metadata from Stripe (such as subscription status, customer ID, and payment outcome) to provision and manage your account.

If your paid subscription ends and you choose not to renew, your access to cloud synchronization and AI services will cease at the end of the current billing period. If your account remains inactive (no active paid subscription) for a continuous period of three (3) months, we may permanently delete your cloud-stored account data, including notes, meeting records, transcripts, summaries, and related metadata associated with your account.

• Local copies of data on your devices are not affected by cloud deletion.
• We recommend exporting or backing up your data before canceling, or promptly resubscribing if you wish to retain cloud access.
• We are not obligated to retain or recover data after the three (3) month non-renewal period.

We reserve the right to adjust subscription pricing at any time. We will provide advance notice of any pricing updates via in-app notifications or email. Continued use of the Service after a price change takes effect constitutes acceptance of the new fee structure.

Jottoo allows you to record audio during meetings and real-world interactions for transcription and AI summarization.

• Compliance with Recording Laws: Wiretapping, eavesdropping, and privacy laws vary significantly by state, country, and legal jurisdiction. Certain jurisdictions require all parties to consent to being recorded ("two-party consent"), while others require only one party's consent.
• Sole User Responsibility: You are solely responsible for determining the legal requirements applicable to your location and scenario. You explicitly warrant that you will obtain all legally required permissions, disclosures, and consents from all participants prior to initiating any audio recording using Jottoo.
• Indemnification for Illegal Recordings: You agree to indemnify, defend, and hold harmless Jottoo from any third-party claims, regulatory enforcement actions, lawsuits, fines, or damages resulting from your failure to obtain required consent before recording.

Jottoo utilizes automated machine learning models and third-party APIs to deliver speech-to-text transcription, summaries, action items, and support ticket triage.

• "As-Is" AI Output: Transcripts, summaries, and action items are produced by automated algorithms and may contain mistakes, omissions, inaccuracies, or false statements ("hallucinations").
• No Reliance or Professional Advice: AI-generated outputs are provided strictly for organizational convenience. They do not constitute legal, medical, compliance, financial, or other professional advice. You must independently review and verify all AI-generated outputs before relying on them.
• Disclaimer of AI Errors: We disclaim all liability for missed tasks, inaccurate summaries, incorrect transcriptions, or business losses resulting from reliance on AI-generated content.
• Fair-Usage: Transcription and AI features are provided subject to reasonable fair-use limits designed to prevent automated, bulk or abusive usage.

• Local Storage Risks: Un-synced content resides exclusively within your device's local application cache. We are not liable for data loss caused by hardware failures, lost or stolen devices, operating system updates, accidental app uninstallation, or local cache corruption.
• Service Availability: While we aim to maintain dependable cloud synchronization and AI backend pipelines, we do not guarantee uninterrupted, virus-free, or error-free service. We reserve the right to modify, suspend, or discontinue any feature or service endpoint at any time without prior liability.

You agree not to use Jottoo to:

• Record audio or process content in violation of any local, state, national, or international privacy or surveillance laws.
• Reverse engineer, decompile, disassemble, or attempt to discover the underlying source code or cryptographic mechanisms of Jottoo.
• Use automated tools, bots, or scrapers to access, extract data from, or overload our cloud infrastructure and backend APIs.
• Impersonate any entity, transmit malicious code, or attempt unauthorized access to other users' accounts or data.
• Resell, sub-license, or commercially redistribute access to the Service without our prior written authorization.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ENCRYPTED DATA WILL ALWAYS BE RECOVERABLE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JOTTOO, ITS AFFILIATES, DEVELOPERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, GOODWILL, SAVINGS, OR DATA;
• INABILITY TO ACCESS, RESTORE, OR DECRYPT ENCRYPTED NOTES, TRANSCRIPTS, OR SUMMARIES;
• INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED TRANSCRIPTS OR SUMMARIES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR ENCRYPTED DATA;
• TEMPORARY OR PERMANENT SERVICE DISRUPTIONS, BACKEND OUTAGES, OR AI API FAILURES; OR
• THIRD-PARTY CLAIMS ARISING FROM AUDIO RECORDINGS MADE WITHOUT REQUIRED CONSENT.

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH THE SERVICE OR ANY CLAIM ARISING OUT OF THESE TERMS IS TO CANCEL YOUR SUBSCRIPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL BE STRICTLY LIMITED TO THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO JOTTOO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (UP TO A MAXIMUM CAP OF $41.97 USD FOR MONTHLY SUBSCRIBERS, OR THE PRO-RATA EQUIVALENT FOR ANNUAL SUBSCRIBERS).

PAYMENT OF A SUBSCRIPTION FEE ($13.99 USD/MONTH EXCLUDING APPLICABLE TAXES, OR ANY OTHER PRICING TIER) DEDICATES ACCESS TO THE SERVICE BUT DOES NOT CONSTITUTE A GUARANTEE OR SERVICE LEVEL AGREEMENT (SLA) OF UNINTERRUPTED UPTIME, ZERO DATA LOSS, PERFECT TRANSCRIPTION ACCURACY, OR IMMEDIATE CUSTOMER SUPPORT RESPONSE TIMES.

You agree to defend, indemnify, and hold harmless Jottoo and its developers from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

1. Your violation of these Terms;
2. Your User Content, notes, audio recordings, or transcripts;
3. Your violation of any third-party legal rights, including privacy laws or recording consent rules; or
4. Your reliance on AI-generated outputs.

We reserve the right to suspend or terminate your access to the Service at our sole discretion, without prior notice, for conduct that violates these Terms, abuses infrastructure, compromises security, or exposes Jottoo to legal liability. Upon termination, your right to access cloud synchronization and AI services will immediately cease. Cloud-stored data may be deleted in accordance with Section 3(E) if your account does not have an active paid subscription for three (3) consecutive months.

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

For questions or legal inquiries regarding these Terms, please contact:

Legal Team: Email: [email protected]